Shelley Cowling Painting

Your pieces can be cleaned with a squeeze of lemon juice; gently wipe all around the piece with the juice using your fingers and then wash off with water. 

If you would prefer a more intense clean, you can use a brass polish (found at most large supermarkets) and a soft cloth.  Gently rub the brass polish onto the piece using the cloth so it leaves a film and then using a cleaner side of the cloth buff off the polish to leave a lovely brass shine again.

Our chains are sterling silver that have been double gold plated in Italian gold. Please remove for swimming and showering to prolong the plating.To gently clean the chains, soak them for 10mins in warm water with a few drops of washing-up liquid.

Or drop your pieces at our shop, give us 30mins and we will clean them for you.We also offer re-plating your gold chains, price on request.

All local South African orders placed online are delivered using a door-to-door courier. Free delivery for orders over R800. Otherwise, we ship anywhere within South Africa for a set rate of R70.  Delivery within 3 working days of despatch but please allow an additional 2 working days for gold-plated pieces.

All other international orders placed online are delivered using DHL Couriers.  This is a very reliable and traceable door to door service that takes approx 3-5 working days to reach you from despatch.  Free delivery for orders over R3000.  Otherwise, we ship internationally for a set rate of R600.

If you are not completely happy with any item purchased on-line, please email us at info@souldesign.co.za within 7 days of receiving your order.

Please specify why you are returning it and we will handle the return as follows:

1) If the item arrives damaged or is incorrect, you can return it and either: a) exchange it for a replacement; b) return it and be issued with a gift card for the amount of the original purchase; or c) we can provide a full refund (other than for SALE items).

We will cover the costs of the courier.

2) If the item is the wrong size or not what you wanted, you can return it and either: a) exchange it for a replacement; b) return it and be issued with a gift card for the amount of the original purchase; or c) we can provide a full refund (other than for SALE items).The courier costs, in this case, is for your own account and the item must be returned within 14 days of purchase (subject to us receiving your email within 7 days).

All items returned to us must be in ideal condition for resale; unworn, unwashed and any labels still attached.  We will inspect the returned item when they arrive and should we find them in unsuitable condition to be returned, it will be sent back to you.