Delivery and Returns

Shipping within South Africa
All local South African orders placed online are delivered using a door-to-door courier. Free delivery for orders over R800. Otherwise, we ship anywhere within South Africa for a set rate of R60.  Delivery within 3 working days of despatch but please allow an additional 2 working days for gold-plated pieces.
 
International Shipping outside of South Africa
Please note that we do not deliver to Australia.  If you are in Australia and have an inquiry about our products, retail or wholesale, please contact our Australian Distributor:
Coastal Drift Imports, Unit 1, 3 Taronga Place, Mona Vale, NSW 2103  Email: sales@coastaldrift.net
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All other international orders placed online are delivered using DHL Couriers.  This is a very reliable and traceable door to door service that takes approx 3-5 working days to reach you from despatch.  Free delivery for orders over R3000.  Otherwise, we ship internationally for a set rate of R500.
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International customs and import duties 

You may be liable for customs and import duties, quotas, permits, product restrictions and/or other local requirements. Customs policies vary widely from state to state and country to country, so please be sure to investigate before placing an order, as we cannot be held liable for any extra charges.

Delivery Time
After placing an order within South Africa, you should receive your parcel within 3 working days. 
Returns and Refunds
In-Store Returns Policy
 
If you are not completely happy with your purchase, please bring the item back to the store within 14 days of the purchase date, along with the proof of purchase.
 
Provided the items are not worn or damaged, and are still in their original new condition, we are happy to provide you with an exchange or a gift voucher for the amount of the original purchase.  This can be used either on-line or in-store.
 
Please note that SALE items are not able to be returned.
 
 
On-Line Returns Policy
 
If you are not completely happy with any item purchased on-line, please email us at info@souldesign.co.za within 7 days of receiving your order.  Please specify why you are returning it and we will handle the return as follows:
 
1) If the item arrives damaged or is incorrect, you can return it and either:
a) exchange it for a replacement;
b) return it and be issued with a gift card for the amount of the original purchase; or
c) we can provide a full refund (other than for SALE items).
We will cover the costs of the courier.
 
2) If the item is the wrong size or not what you wanted, you can return it and either:
a) exchange it for a replacement;
b) return it and be issued with a gift card for the amount of the original purchase; or
c) we can provide a full refund (other than for SALE items).
The courier costs, in this case, is for your own account and the item must be returned within 14 days of purchase (subject to us receiving your email within 7 days).
 
All items returned to us must be in ideal condition for resale; unworn, unwashed and any labels still attached.  We will inspect the returned item when they arrive and should we find them in unsuitable condition to be returned, it will be sent back to you.