FAQS

Shipping
All orders placed online are delivered using a door-to-door courier. Free delivery for orders over R800. Otherwise, we ship anywhere within South Africa for a set rate of R60. Please contact us should you wish to have an order sent abroad and we will quote accordingly.  
Delivery Time
After placing an order within South Africa, you should receive your parcel within 3 working days. 
Returns and Refunds
Should you wish to exchange your item, please make sure you send it back to us within 2 weeks of receiving your order, in the same condition that it was delivered to you. Refunds cannot be arranged for items that are received back damaged or late. 
Caring for your Soul Piece
Your pieces can be cleaned with a squeeze of lemon juice and soft cloth. Our chains are sterling silver that have been double gold dipped; please remove for swimming and showering.