Caring for your piece
THE NATURAL WAY
Your pieces can be cleaned with a squeeze of lemon juice; gently wipe all around the piece with the juice using your fingers and then wash off with water.
THE CONVENTIONAL WAY
If you would prefer a more intense clean, you can use a brass polish (found at most large supermarkets) and a soft cloth. Gently rub the brass polish onto the piece using the cloth so it leaves a film and then using a cleaner side of the cloth buff off the polish to leave a lovely brass shine again.
CARING FOR YOUR NECKLACE CHAINS
Our chains are sterling silver that have been double gold plated in Italian gold. Please remove for swimming and showering to prolong the plating.To gently clean the chains, soak them for 10mins in warm water with a few drops of washing-up liquid.
DROP YOUR PIECES OFF WITH US!
Or drop your pieces at our shop, give us 30mins and we will clean them for you.We also offer re-plating your gold chains, price on request.
Shipping
Shipping within South Africa
All local South African orders placed online are delivered using a door-to-door courier. Free delivery for orders over R1200. Otherwise, we ship anywhere within South Africa for a set rate of R100. Delivery within 3 working days of despatch.
International shipping
All other international orders placed online are delivered using DHL Couriers. This is a very reliable and traceable door to door service that takes approx 3-5 working days to reach you from despatch. Free delivery for orders over R3500. Otherwise, we ship internationally for a set rate of R650.
Returns & Refunds
Online Returns Policy
If you are not completely happy with any item purchased on-line, please email us at info@souldesign.co.za within 7 days of receiving your order.
Please specify why you are returning it and we will handle the return as follows:
1) If the item arrives damaged or is incorrect, you can return it and either: a) exchange it for a replacement; b) return it and be issued with a gift card for the amount of the original purchase; or c) we can provide a full refund (other than for SALE items).
We will cover the costs of the courier.
2) If the item is the wrong size or not what you wanted, you can return it and either: a) exchange it for a replacement; b) return it and be issued with a gift card for the amount of the original purchase; or c) we can provide a full refund (other than for SALE items).The courier costs, in this case, is for your own account and the item must be returned within 14 days of purchase (subject to us receiving your email within 7 days).
All items returned to us must be in ideal condition for resale; unworn, unwashed and any labels still attached. We will inspect the returned item when they arrive and should we find them in unsuitable condition to be returned, it will be sent back to you.
Explore our collections
Handmade jewellery and homeware, designed by us & made with our artisans from across Africa.
Soul Souk
Soul Gifting
Soul Jewellery
Soul Homeware
Made by Hand
Not by machines, not by assembly lines. Every piece passes through someone's hands — hands that know their craft, their materials, their continent. That's the story each piece carries with it.
Made with Integrity
We believe in taking care of the people who make what we make. Our Cape Town studio includes profit-sharing with our entire team so we all celebrate our wins, and we give back to the communities and causes closest to our heart. We also invest in coaching and mentoring our team to create a team that thrives. With Soul isn't just our name — it's how we do business.
Made in Africa
From the materials we source to the artisans we work with, everything begins and ends on this continent. We don't just draw inspiration from Africa — we invest in it, collaborate with it, and celebrate it in every piece.