Shipping
Shipping within South Africa
All local South African orders placed online are delivered using a door-to-door courier. Free delivery for orders over R800. Otherwise, we ship anywhere within South Africa for a set rate of R70. Delivery within 3 working days of despatch but please allow an additional 2 working days for gold-plated pieces.
International shipping
All other international orders placed online are delivered using DHL Couriers. This is a very reliable and traceable door to door service that takes approx 3-5 working days to reach you from despatch. Free delivery for orders over R3000. Otherwise, we ship internationally for a set rate of R600.
Returns & Refunds
Online Returns Policy
If you are not completely happy with any item purchased on-line, please email us at info@souldesign.co.za within 7 days of receiving your order.
Please specify why you are returning it and we will handle the return as follows:
1) If the item arrives damaged or is incorrect, you can return it and either: a) exchange it for a replacement; b) return it and be issued with a gift card for the amount of the original purchase; or c) we can provide a full refund (other than for SALE items).
We will cover the costs of the courier.
2) If the item is the wrong size or not what you wanted, you can return it and either: a) exchange it for a replacement; b) return it and be issued with a gift card for the amount of the original purchase; or c) we can provide a full refund (other than for SALE items).The courier costs, in this case, is for your own account and the item must be returned within 14 days of purchase (subject to us receiving your email within 7 days).
All items returned to us must be in ideal condition for resale; unworn, unwashed and any labels still attached. We will inspect the returned item when they arrive and should we find them in unsuitable condition to be returned, it will be sent back to you.